002ANS - Lead ServiceNow Portal Developer

Job description

We are seeking a Junior and Senior ServiceNow Developer/Administrator. The selected applicant will have the opportunity to support critical operational/administrative services and high-priority strategic projects.

• Platform and Project Leadership Responsibilities

• Research new platform capabilities and find alignment with business needs and security/compliance requirements.

• Design end-to-end solutions encompassing positive and consistent user experience, alignment with Service Management and ServiceNow best practices, and scalability.

• Review and supply recommendations on internal security configurations, compliance, and areas of improvement.

• Participate in code reviews to improve technical practices.

• Facilitate successful completion of large technical projects, working individually and collaboratively to achieve project goals.

• Consider and apply perspectives to solution designs.

Development Responsibilities

• Translate functional requirements to technical specifications, ensuring requirements are well documented.

• Enhance service portal themes, UI scripts, and widgets.

• Design improvements, and new customizations, using CSS, HTML, AngularJS, and other programming languages.

• Develop and implement advanced workflows, business rules, scripts including, client scripts, service portal widgets, Flows, and other scripting solutions.

• Incorporate total quality into designs, using Automated Test Framework and other available tools to spot defects in sub-production testing, and alert on defects in production environments.

• Produce system design documentation for developed applications and updated solutions.

• Work individually and collaboratively to deliver on-time and on-target releases.

Instance Administration Responsibilities

• Provide expert troubleshooting on complex issues, serving as an escalation point to other platform administrators/analysts/developers.

• Debug, diagnose , and administer integrations with external platforms using LDAP integrations, Integration Hub, MID Server data sources, as well as custom REST/SOAP APIs

• Work individually and collaboratively to realize improvements in regular patching and upgrade activities.

Qualifications:

• High school diploma and 5 years of relevant experience, at least four of which were working specifically as a ServiceNow Developer or ServiceNow Engineer.

• Current ServiceNow Certified Administrator and current ServiceNow Certified Application Developer

• Teamwork: Collaborate with the immediate team and the broader internal team at ITS. Find opportunities to make our services better by looking all the people/process/technology domains.

• Detail-oriented: Demonstrate a focus on detail and quality, proactively preventing errors. Demonstrate a focus on detail and quality, proactively preventing errors.
• Intellectual and analytical curiosity: Assess and troubleshoot configurations and designs by learning the intent of the user and how the decisions may affect them, as well as the system.
• Evaluate needs and priorities to influence recommendations.
• Leverage effective communication skills: proactively communicate status, risks, benefits, and alternative paths while showing knowledge of material and understanding of the problem space.
• Demonstrate ability to communicate to a variety of audiences, from customers to management.