Responsibilities:
· Provide application and business process consulting for implementation of ServiceMax application software (including configuration & or customization)
· Deliver ServiceMax enhancements implementations from inception to roll-out.
· Work with client business users to identify and define the business & technical solution architectures to fulfill the client's business needs.
· Support clients with Integrations using common middleware tools and standard SFDC components.
· Work with client business users to identify and define the business & technical solution architectures to fulfill the client’s business needs.
· Use structured quality methodologies, manage project risks, and lead training activities.
· Assist with projects that include strategy development, requirements definition, business process improvement, stakeholder involvement, change management, quality assurance, risk management, user training, application configuration, system installation, and testing.
· Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation, Architecture Diagrams)
· Translate complex technical issues into terms that business users and the Executive Sponsor can understand
· Balance and prioritize multiple concurrent projects with minimal input from management.
· Drives ServiceMax enhancements to ServiceMax Methodology, Process, and Product
RequiredSkills and Qualifications:
· 7+ years of relevant consulting or industry experience
· Hands-on technical experience with ServiceMax
· 7+ years of hands-on technical experience with Salesforce.com
· Ability to document client requirements and translate solutions for the requirements, leveraging configuration, customization, and integration as required to meet the client requirements.
· Proven experience with developing and implementing ServiceMax solutions such as Depot Repair and Factory Repair processes.
· Hands-on experience building SFMs, Inventory management, Preventative Maintenance, Work Execution
· Hands-on Experience with Contracts, Warranties, Entitlements Management.
· Configure SFDC and portals, including but not limited to developing custom objects, workflow business rules, and validation rules.
· Strong technical foundation including Advanced structured programming, understanding of RDMS concepts and structures, structured system analysis, code repositories and design patterns, etc.
· 3+ years of experience developing with the SFDC platform (e.g. Lightning Components, Configuration (WF, Validation Rules), Visual force, Apex, Process Builders, Triggers, Chatter, Data Loaders, DX, etc.)
· Developing triggers, customization, data migration, and integration preferred
· Ability to work in a globally distributed team environment, liaising with on-site teams and customers.
· Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment.
· Strong communication skills, both written and verbal.
· Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences.
· Bachelor’s Degree
· Salesforce Certifications preferred.
· ServiceMax Certification preferred.