Responsibilities:
Provide application and business process consulting for implementation of ServiceMax application software
Deliver ServiceMax enhancements implementations from inception to roll-out.
Work with client business users to identify and define the business & technical solution architectures to fulfill the client's business needs.
Support clients with Integrations using common middleware tools and standard SFDC components.
Work with client business users to identify and define the business & technical solution architectures to fulfill the client’s business needs.
Use structured quality methodologies, manage project risks, and lead training activities.
Assist with projects that include strategy development, requirements definition, business process improvement, stakeholder involvement, change management, quality assurance, risk management, user training, application configuration, system installation, and testing.
Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation, Architecture Diagrams)
Translate complex technical issues into terms that business users and the Executive Sponsor can understand
Balance and prioritize multiple concurrent projects with minimal input from management.
Drives ServiceMax enhancements to ServiceMax Methodology, Process, and Product
Qualifications:
7+ years of relevant consulting or industry experience
Hands-on technical experience with ServiceMax
7+ years of hands-on technical experience with Salesforce.com
Experience integrating Conga with Salesforce to automate document generation, contract management, and digital signature workflows.
Ability to document client requirements and translate solutions for the requirements, leveraging configuration, customization, and integration as required to meet the client requirements.
Proven experience with developing and implementing ServiceMax solutions such as Depot Repair and Factory Repair processes.
Hands-on experience building SFMs, Inventory management, Preventative Maintenance, Work Execution
Hands-on Experience with Contracts, Warranties, Entitlements Management.
Configure SFDC and portals, including but not limited to developing custom objects, workflow business rules, and validation rules.
Strong technical foundation including Advanced structured programming, understanding of RDMS concepts and structures, structured system analysis, code repositories and design patterns, etc.
3+ years of experience developing with the SFDC platform (e.g. Lightning Components, Configuration (WF, Validation Rules), Visual force, Apex, Process Builders, Triggers, Chatter, Data Loaders, DX, etc.)
Developing triggers, customization, data migration, and integration preferred
Ability to work in a globally distributed team environment, liaising with on-site teams and customers.
Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment.
Strong communication skills, both written and verbal.
Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences.
Bachelor’s Degree
Salesforce Certifications preferred.
ServiceMax Certification preferred.