Name of the position: System Analyst
Location: Remote
No. of resources needed : 02
Mode: Contract (1 month)
Years of experience: 5+ Years
Shift : 2pm to 11pm IST
RESPONSIBILITIES:
• Provide end-user support for various systems, including Salesforce, Helix, and Team Center.
• Handle ticket resolution, break/fix/outage support, basic system admin tasks, and troubleshooting.
• Support the team in critical reporting tasks and analysis projects.
• Possess general knowledge of CRM systems, such as Salesforce.
• Initiate and support testing efforts and deliverables for applications used in Quality, R&D, Manufacturing departments
• Ensures that validation testing documentation is in compliance with company and legal policies and procedures
• Create and execute validation test scripts and document test results in accordance with standards
QUALIFICATION:
• Bachelor's degree in Business Administration, Computer Science, or related field
• 2+ Proven experience as a Business Analyst or similar role
• Proficiency in Outlook, Teams, Excel, Word, PowerPoint, SQL, Visio, JIRA.
• Preferred: Knowledge of Salesforce.
• Basic understanding/interest in software, data, process improvement, testing.
• Understanding of all phases of Software Development Life Cycle (SDLC) and Computer System Validation (CSV)
• Strong problem-solving, writing, and communication skills.
• Organizational skills and the ability to work independently.